Privacy policy

Website Privacy Policy

Michael Lupton Associates (MLA) Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@mlaltd.co.uk or by writing to Michael Lupton Associates Ltd, Unit 2 & 2A, Allerthorpe Business Park, Pocklington, YO42 1NS, from where our Data Protection & GDPR Policy can also be requested. Alternatively, you can telephone us: +44 (0) 1759 318557.

What type of information is collected from you? 

The personal information we collect might include your name, company / organisation name, phone number, address, email address, IP address, and information regarding what pages you accessed and when you accessed these pages.

If you purchase any product from us, your card information is not held by us. It is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We will only use your personal information that you have given us through your use of this website for the purpose(s) for which you provide it to us. This includes, for example, to:

• Respond to your enquiries
• Process orders that you have submitted
• Send you information about our products, services and promotional offers where you have requested this
• Notify you of changes to our services or products
• Send you communications which you have requested and that may be of interest, for instance the MLA E-Newsletter
• Update our records and maintain any online account you may have with us
• Prevent or detect fraud or abuses of our website enable third parties to carry out technical, logistical or other functions on our behalf.

We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer across products). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who do we share your personal data with?

We only share the personal information you have submitted to us with our trusted third-party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. This may include, for example, fulfilling orders, delivering packages, sending customer communications, analysing data and providing customer service purposes. You will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share your information

When we use third party service providers & suppliers:

• We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have given your consent, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We will not sell or rent your information to third parties.

Collection of information by third-party sites

Our website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third-party sites as we have no control over information that is submitted to or collected by them.

Information collected automatically using cookies

Whenever you interact with our website, we receive and store certain types of information using cookies. We describe how we use cookies below.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise you when you visit. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

• To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input online).
• To compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way.

Disabling / Enabling Cookies

You may refuse the use of cookies by changing your internet browser settings to disable the use of cookies.

In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then use the slider bar to choose the level of privacy you want.

In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose your level of privacy.

For other browsers and more information about cookies please go to: www.allaboutcookies.org  Please note that if you disable cookies, you may not be able to use all the features of our website.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, you can select your choices by ticking the relevant box situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at info@mlaltd.co.uk or by telephone on +44 (0) 1759 318557.

How you can access and update your information

In line with this Privacy Policy and our Data Protection & GDPR Policy, the accuracy of your information is important to us. If you wish to review and / or change the information that we hold about you, please send an email to info@mlaltd.co.uk or write to us at Michael Lupton Associates Ltd, Unit 2 & 2A, Allerthorpe Business Park, Pocklington, YO42 1NS. Alternatively, you can telephone +44 (0) 1759 318557

You have the right to ask for a copy of the information MLA hold about you.

Revisions to this Privacy Policy

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Privacy Policy periodically for changes.

This Policy was last updated on 5^th August 2024.